When I review resumes for promotional panels or entry-level hires, I see the same mistakes again and again. Here are Nobody gets excited about the word “process”—until they realize it’s what makes everything else work.
When an organization’s processes are outdated, undocumented, or inconsistent, you feel it everywhere. Missed deadlines. Repetitive questions. New hires taking months to onboard. Energy spent reinventing the wheel, over and over.
The fix? A clear, collaborative approach to refining how things get done.
Good process isn’t about control—it’s about clarity. It removes ambiguity, sets expectations, and makes it easier for your team to do their best work. And most importantly, it’s not something you create once and forget. It’s something you evolve as your organization grows.
Leadership isn’t just about vision. It’s about how you get there.
And process is the map that keeps everyone aligned.