Purpose + Process = Progress
Growth is the stress test.
We fix what cracks.
Hands-on process improvement for growing, mission-driven organizations — built with your team, and I stay until it sticks.
See how the 3P Reset works →Sound familiar?
“We’re growing, and it’s breaking our current processes.”
“I can’t see what’s overdue until it’s late.”
“We keep asking each other, ‘Are you doing it or am I?’”
“We bought the software. Nobody uses it.”
“Every new hire learns by osmosis.”
Those aren’t people problems. They’re process problems — and they’re fixable.
Purpose + Process = Progress
Every engagement follows the same three steps. Your team helps design the fix, which is why it gets used.
Purpose
We name the pain and what it’s costing you, then I interview the people doing the work.
Process
We co-design the new way of working with your team. I document it, set up the tools and build the triggers so nobody has to remember.
Progress
I train the team, we go live, and I check back 30 days later to make sure it held.
One broken process, fixed and adopted in six Friday sessions.
The 3P Reset takes the one process causing the most pain and rebuilds it with your team: clear owners, clear handoffs, a task board everyone can see, and training so it sticks.
Founding rate
$2,500
for my first three clients (standard $3,500)
What it’s like to work with Heather
Heather is such an amazing person to work with, so efficient, effective, and intelligent.
The vastness and depth of Heather’s knowledge and the clarity of her thoughts become so evident…
I’ve built these systems from the inside.
I’ve spent more than two decades in nonprofit, government, social services and advocacy work, and I still run operations day to day. I hold a master’s in Adult and Organizational Development, and I’ve sat on the other side of the table: the new hire who doesn’t know what to do, the manager who can’t see what’s overdue, the leader who becomes the bottleneck.
I take one client at a time, and I stay until the new way of working sticks.
More about Heather →Where is growth straining your operations?
Find out in five minutes. Ten quick statements, an instant score and your biggest crack.